North Florida Regional Medical Center is a 400+ bed, full service medical and surgical acute care center that offers comprehensive care. New healthcare regulations, shrinking budgets, and pressure from patients to provide more personalized service was forcing them to find more innovative ways to deliver quality care and increase patient satisfaction -- all while reducing costs and doing more with less.

In this challenging environment, North Florida Regional Medical Center was having to use security personnel to help greet and sit with patients. Not only was this an inefficient and expensive use of highly-trained, high-value resources, it was taking focus away from their main security and safety duties.

Download this case study and learn how ABM helped North Florida Regional Medical Center:

• Tailor a guest services program that was cost-effective and allowed them to continue to focus on their core competency of providing award-winning healthcare to patients

• Ensure patients are now interacting with high-trained concierge staff to address their needs, freeing hospital security personnel to spend more time patrolling

• Increase efficiency, reduce FTE expenses, and enhance customer service

You will also learn how providing a full circle of care has allowed ABM to provide North Florida Regional Medical Center with a host of other benefits such as higher HCAHPS survey scores and improved bed throughput.